First-time customer to a lifetime customer
When
first-time customers are taken care of, they will become regular customers.
When regular customers are not taken for granted, they will become lifelong
customers.
In
intense competition, products or ambience are not the differentiators; it is
how we treat our customers. Customers might expect discounts and offers, but if
they encounter an experience that dents their self-respect, they dump the deals
and offers but never barter their self-respect.
When
you and your employees interact with customers, pay attention to your choice of
words and body language. Customers evaluate every transaction; the more polite
and professional it is, the more it rates you in their mental scorecard.
As Maya Angelou's
quotes
People
will forget what you said and what you did, but they will never forget how you
made them feel.
If
what you said is polite and what you did is outstanding, they will be
emotionally attached to your business and will be your unpaid marketing
manager.
After
reading this article, call one of your customers and take feedback about your
approach.
M.L. Narendra Kumar
Comments
Post a Comment