Journey of a Lead to a loyal customer

Journey of a Lead to a loyal customer

Not every lead is a suspect.

Not every suspect is a prospect.

Not every prospect will be our customers.

Not every customer will be a satisfied customer.

Not every satisfied customer will be a delighted customer.

Not every delighted customer will be a loyal customer.

As a salesperson, our job is to generate the leads, keep filtering our suspects to prospects, keep converting our prospects into customers, keep working towards satisfying them, keep going the extra mile to delight them and keep proving ourselves to win their loyalty.

Getting an order is the beginning of a relationship.

A hardcore salesperson with soft skills can make a difference to the customer, organisation, and self.

M.L. Narendra Kumar

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