A Management Lesson from Greens Seller

A Management Lesson from Greens Seller

There are living management gurus in our day to day life, provided there is a studious Shishya in us

Early morning around 6 A.M I listen to a voice which shouts Keerai Keerai (Greens), this greens vendor comes every day to my street and she sells varieties of greens, her friendly nature and consistency is her strengths.

Lesson-1-Being friendly with customers improves loyalty

Lesson-2-Consistency wins trust

I was suffering from Anal fissure & I was advised to eat Thuthi Spinach  (Indian Mallow) with my regular diet, When I was trying to enquire about Thuthi spinach, my mother immediately said “I will ask whether the greens supplier can get it”, in a couple of days, it was there in my diet and that lady was quick enough to source it for us and she also said it a is good remedy  for diseases related to constipation

Lesson-3- Know the application of your products
Lesson-4- Cater to your customer needs

For few days, I couldn’t hear her voice, which was more like a morning alarm to me, I generally enquired about her and my mother replied she was not aware about her absence. I thought probably she would gone for her native or she would have not kept well. Next day I heard her voice, which was not as vibrant as it was and walked out see her, she was standing next a person who happens to be her son, she was instructing him about how to sell it and she was introducing him to her customers.

Later I came to know, she had some health problems and hence she will take a break for few weeks and in the mean time she was preparing her son to handle the business
Lesson-5-Prepare your downline
Lesson-6-Introduce your subordinate to your customers
Lesson-7-Train your subordinate based on the market needs
After few weeks she was back in action.
There are living management gurus in our day to day life, provided there is a studious Shishya in us
M.L.Narendra Kumar