Retention is Better than Argument

Retention is Better than Argument

You might win the argument when you argue with a customer, but you will lose the customer. If you lose the argument, you will still retain the customer.

In a customer relationship, it doesn't matter if you lose the argument, but you will still do business with the customer.

Your efforts in retaining the customer should be more than trying to prove the customer wrong because acquiring a new customer is much more expensive than retaining the customer.

Arguments are inevitable, but how you handle them without losing the customer is an art where the heart should take the front seat, and the brain should take some rest.

M.L.Narendra Kumar

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