The power of Feedback
If customer feedback is not taken seriously it becomes a complaint.
If Compliant is not taken seriously it becomes a legal suit
If legal suit is not respected it becomes a contempt
If contempt is proved it becomes guilty
Let's change the process
If feedback is taken seriously it becomes an opportunity to correct.
If you correct you will get an opportunity to thank the customer
If you thank the customer you will gain the respect of the customer
If you gain the respect of the customer you will retain the customer
If you retain the customer you will retain your business.
Comments
Post a Comment