onlymotivators

The power of Feedback

If customer feedback is not taken seriously it becomes a complaint.

If Compliant is not taken seriously it becomes a legal suit

If legal suit is not respected it becomes a contempt

If contempt is proved it becomes guilty

Let's change the process

If feedback is taken seriously it becomes an opportunity to correct.

If you correct you will get an opportunity to thank the customer

If you thank the customer you will gain the respect of the customer

If you gain the respect of the customer you will retain the customer

If you retain the customer you will retain your business.

M.L.Narendra Kumar

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Less than a Minute Life Lesson-2410 Promotion and Character

Less than a Minute Life Lesson-2410 Promotion and Character Promotion is a form of recognition for your competency and character. However, the people below you will relate to you more for your character than your competency. M.L. Narendra Kumar Director Instivate Learning Solutions PVT LTD www.instivatelearning.in

Listen, Understand and Respond

Listen, Understand and Respond Most of the time, people listen to respond rather than to understand. By the time the other person finishes speaking, the listener is often already formulating a response. Let’s explore what happens in such situations. While listening, we may be trying to engage our logical brain to recall our memories and creativity for a response, or we may be accessing our emotional brain to defend ourselves against what is being said. For example, if one person talks about ways another could improve, the listener might offer excuses such as a lack of time, resources, or support. Alternatively, they may bring up personal emotions, like health or family issues. These reactions often occur while the other person is still speaking, leading to a decreased understanding and an increased eagerness to defend one’s position. During this type of conversation, the listener may appear restless, exhibiting a lack of eye contact or head nodding. In such interactions, th...