Do we ask the right questions?

Once I was buying self-development books from the platform near Chennai Railway station. I picked up few books on selling skills and told the platform vendor " don't over charge me, I regularly buy the books from the same shop" The shopkeeper was a young boy who was hardly 16 years old.

The young boy told " sir could you repeat what you said" with a doubtful voice I said" don't overcharge me I buy books in your shop regularly ", the boy said " if I would have overcharged you, do you think you would have been my regular customer.

These words are still ringing in my mind and I narrate this incident in all my sales training programs. Great sales lesson learnt on the platform.