The Power of 8CS

 The Power of 8CS

A business run for generations by the same family had grown significantly over the years. Now, the senior businessman who had led the entire group decided it was time to retire. Before stepping down, he gathered his core team—an extended family in every sense—to announce who would play which role going forward.

The boardroom hummed with anticipation as the core team took their seats, with the senior businessman himself at the helm. He first called upon Praveen and said, "You will head the entire group." A wave of applause filled the room. The senior added, "To lead a company, you need a person with character, and Praveen is a man of character."

Next, he called upon Naveen and said, "You will handle the entire communication function—the nerve centre of this business—because you possess a clear mind and the ability to articulate your views with precision."

Then, he turned to Ravi and said, "You will focus on quality, because you believe in the power of competency and have an eye for detail."

He called upon Swetha and said, "You will handle people for two reasons. One, you are compassionate about people's development. Two, you stay connected with the team."

He called upon Veena and said, "You will handle customer service, because you commit to what you can do, and you do what you commit. Above all, you are consistent in your approach—and that is why customers are truly happy with you."

Finally, he called upon Teja and said, "Your selfless approach to contribute will help you work alongside Praveen for the organization's development."

The senior businessman then looked around the room and concluded:
"When any organization focuses on ensuring these eight strengths are effectively implemented in handling both internal and external customers, that organization will win the trust of everyone it serves."

Illustrated by M.L. Narendra Kumar