Explicit Need and Implicit Need
Fulfilling both
explicit and implicit needs strengthens a relationship. While explicit needs
are individuals' clear and direct requests or expectations, implicit needs
often go unspoken. They can play a crucial role in the dynamics of any
relationship.
For instance, we
frequently encounter situations where one person feels slighted because the
other did not take the time to express gratitude for a favor or did not
acknowledge the effort invested in helping them. Comments like, “I wish they
would have at least said thank you,” highlight the presence of these unspoken
expectations. Such responses reveal that implicit needs—like the desire for
appreciation and recognition—have been overlooked and unmet.
Addressing implicit
needs is as important as fulfilling explicit ones in both sales and personal
relationships. In a sales context, if a salesperson only focuses on delivering
the product but neglects to build a genuine relationship with the client, they
may fail to close the sale effectively. Similarly, in personal relationships,
if individuals do not recognize and validate each other's contributions and
feelings, it can lead to disconnection and resentment.
To cultivate
healthy relationships—whether professional or personal—it is essential to be
attentive to explicit requests and the deeper, unarticulated needs underpinning
them. Meeting these needs creates a foundation of respect, appreciation, and
trust, fostering a more profound and lasting bond.
M.L. Narendra Kumar
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