Entrepreneur First, Employee Next-Part-1
Note: In this article, the term "entrepreneur" refers
to owners of SMEs and MSMEs who strive to bring professionalism, processes, and
systems to their organisations.
While facilitating entrepreneurial development programs, I’ve met many founders who share similar frustrations with their employees. Common
complaints include:
“They’re not serious.”
“They don’t take ownership.”
“They’re not loyal.”
“They won’t go the extra mile.”
The
list goes on.
But
I’ve also met entrepreneurs who are genuinely happy with their teams. Some have
even shared inspiring stories about how they nurture and lead employees through
effective people-development initiatives.
So
what makes the difference?
The
title "Entrepreneur First, Employee Next " carries
a deeper meaning. It’s rooted in an old but powerful idea: Before
pointing your index finger at others, turn it toward yourself.
Yes,
employee-related concerns can be real, and they often stem from a sincere
desire to bring out the best in people. But before trying to “fix” employees,
entrepreneurs must first evaluate their own organisation—especially when it
comes to people development.
Here
are a few honest questions to reflect on:
1. Is my company’s vision, mission, values, and goals clearly
defined—and communicated to employees?
- Brief: Vision = where you’re going; Mission =
why you exist; Values = behavioral rules; Goals = measurable targets.
Clarity alone isn’t enough—employees must hear them repeatedly.
- Advantage: Aligns
daily decisions with long-term direction, reducing wasted effort and
conflicting priorities.
2. Do I have well-defined roles and responsibilities?
- Brief: Every person knows what they own, what
they don’t, and who to collaborate with.
- Advantage: Eliminates
confusion, overlapping work, and “it’s-not-my-job” blame games—boosts
accountability.
3. Are KRAs and KPIs in place?
- Brief: KRAs (Key Result Areas) define core
accountabilities; KPIs (Key Performance Indicators) measure progress
within those areas.
- Advantage: Turns
abstract performance into trackable data, enabling fair evaluations and course corrections.
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