Living Kaizen- Continuous Improvement
Two factory owners once manufactured similar products and supplied them to end users. The first owner focused on quantity and delivered quickly. That, in itself, was not wrong. But he lacked attention to detail, a focus on quality, and customer-centric behaviour. He also treated profit as the only goal. Over time, this began to affect his orders, and customers started closing their doors to him.
The second owner was completely different. He was driven by continuous improvement, put quality first, and focused on the customer. He did not ignore profit, but he saw it as a reward for effort rather than the only reason to do business. His attitude helped him win the Best Supplier Award. Customers began to trust him more, and orders poured in. Similar businesses, run with different attitudes, produced very different results.Each of us is like one of these factory owners. We can either live with an attitude of merely completing tasks, making money the centre of our lives, and never bother to improve. If we do, we may, like the first owner, continue to suffer from a poor quality of life, where stress and strain rule both body and mind. If, instead, we see ourselves as the second owner, we will keep learning, correcting, and progressing. We will remain passionate about what we do. When we do not make profit our sole goal, we will also do our best in whatever we do. Over time, this leads to stable financial rewards and attracts more people to collaborate and work with us.
Let us practise living
kaizen—continuous improvement—so that stress and strain never rule us.
M.L. Narendra Kumar
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