Listen, Understand and Respond Most of the time, people listen to respond rather than to understand. By the time the other person finishes speaking, the listener is often already formulating a response. Let’s explore what happens in such situations. While listening, we may be trying to engage our logical brain to recall our memories and creativity for a response, or we may be accessing our emotional brain to defend ourselves against what is being said. For example, if one person talks about ways another could improve, the listener might offer excuses such as a lack of time, resources, or support. Alternatively, they may bring up personal emotions, like health or family issues. These reactions often occur while the other person is still speaking, leading to a decreased understanding and an increased eagerness to defend one’s position. During this type of conversation, the listener may appear restless, exhibiting a lack of eye contact or head nodding. In such interactions, th...
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