Clarity of communication vs Product Knowledge
Newbie / Wrong Hire (Low
communication, Low Product knowledge)
A 'Newbie'
typically lacks industry experience and has limited communication skills. They
require significant training and supervision to become productive. On the other
hand, a 'Wrong Hire' often refers to a candidate whose skills don't align with
the job requirements and who may struggle to adapt, even with support.
Verbose (High communication, Low
Product Knowledge)
A 'Verbose'
possesses excellent communication abilities but lacks fundamental knowledge of
the product. While they are articulate and engaging, their conversations might
not provide substantial details. To make them effective, you would need to
invest in extensive product training to improve their overall performance.
Product Specialist (Low
communication, high product knowledge)
This style
has an in-depth understanding of the product but struggles with communication,
making it challenging to present complex ideas. A 'Product Specialist'
possesses detailed knowledge that can be leveraged if their communication can
be improved. Providing communication skills training can unlock their potential
and enhance teamwork and client interactions.
Performer (High communication, High
Product Knowledge)
The
'Performer' possesses a potent combination of exceptional communication and
deep product knowledge, resulting in consistently excellent results. They are
well-rounded and versatile.
Struggler (Medium communication,
medium product knowledge)
A
'Struggler' is often inconsistent, perhaps excelling in one dimension but not
the other. This category identifies employees who have potential but are held
back by skill gaps. Understanding where these gaps lie and addressing them
through targeted training programs can improve their performance and
productivity.
M.L. Narendra Kumar
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