Less than a Minute Life Lesson-2407 Character and Competency

Interaction with Failures

Part-11

Mr. Anger: your third point was " not delivering results"

John: Yes

Mr. Anger: Do you think everyone can perform every time?

John: No, they cannot

Mr. Anger: Have you been delivering results every time

John: If I would have done, why do you think I would have taken that extreme step?

Mr. Anger: John, if people don't deliver, it doesn't mean they are wrong. We need to understand the root cause for the problem.

John: Some people are not bothered about their performance, time and again we need to keep pushing them

Mr. Anger: John, let's discuss how do we understand the reason behind low or non-performance through ability and willingness model.

John: What is that?

Mr. Anger: John, we can classify performance under two parameters

1. Ability- Skills, Knowledge etc.

2. Willingness- Attitude, Motivation etc.

John: This sounds like my management class

Mr. Anger:  Life and Management are inseparable.

John: you are right

Mr. Anger: John, those who did not deliver, what was their problem was it lack of ability or unwillingness?

John: It is a combination of both

Mr. Anger: Ok. Let me give you my thought on how to handle it, hope this will help you in future

If a person is not able to deliver results, he might fall under these four categories:

1. Low on willingness and Low on ability, this person might be a wrong hire

2. High on willingness and Low on ability, this person might require training

3. Low on willingness and high on ability, this person might be a demotivated

4. High on willingness and high on ability, this person might be a lacking support

John, now relate the people who made you angry. You will understand what role you should have played

John: From this discussion, I understood one thing, you not only addressed my anger but you made me realize, how I could have handled the situation or how I should have responded

Mr. Anger: Cure and Prevention should go hand in hand, so that we can avoid Such situations in future.

Remember you are the Curator and you are the Preventer

John: Well said

Mr. Anger: John can you share your insights on the interaction we had?

John:

• Accept, everyone cannot perform Every time.

• Do a root cause

• Hold a discussion to improve others

• Prevention is better

Mr. Anger:  John close your eyes and relook into those situations with your new learning

John closes his eyes for few minutes and opens his eyes and tells “Mr.  Anger it was a good experience”

Part-12-Follows

M.L.Narendra Kumar