Leadership Lesson
Inspired from homemakers- Part-4
Homemakers are Good at Resolving Conflicts-Part-B
To run a
home is like running an organisation, there are many people involved in smooth
functioning of a Home right from head of the family till many other service
providers. There are many families who are dependent on housemaids and the
Homemaker plays a vital role in maintaining a healthy relationship with the
housemaid.
Conflict
Resolution Style-2-Communicate to Collaborate
Sometimes,
there might be a conflict between the Housemaid and the Homemaker, during such
situations the Homemaker carefully deals with the situation without losing her
patience. For instance the homemaker would have communicated few tasks to be
completed, but the housemaid would have either forgotten, or would have
misunderstood or would have not heard the instruction carefully, in such
situations there can be a room for conflict, but considering the importance of
relationship , the homemaker will try to understand the reason for in-completion and will collectively spend time to help the Housemaid to complete the task.
If you
observe the above approach, the homemaker does not indulge in blaming, finding
fault or she expresses her displeasure, she uses her Emotional Intelligence to
collaborate with the maid to complete the task.
Workplace
is not different from the above scenario, communication gap, misunderstanding
etc are bound to happen, but as a Leader you can approach such conflicting
situation by collaborating with the Team members to resolve the conflict, the
way the Homemakers does it.
Identify
the similar situations in your workplace, that needs to be resolved using a
collaborative approach and develop a plan of action to handle the same.
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